Refund policy
Lumoratorch Return & Refund Policy
We want you to love your Lumoratorch. If something isn't right, here's how we make it easy.
Returns
You have 30 days from the date you receive your order to request a return. To be eligible:
- The item must be unused and in the same condition you received it
- It must be in the original packaging
- You must have proof of purchase (order confirmation email)
How to Start a Return
Email us at lumora.store@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with instructions.
Refunds
Once we receive and inspect your return, we'll notify you by email whether your refund is approved. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items
If your Lumoratorch arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund at no extra cost to you.
Non-Returnable Items
- Items returned after 30 days
- Items showing signs of use beyond testing the product
- Gift cards (if applicable)
Shipping Costs
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable.
Late or Missing Refunds
If you haven't received a refund after 10 business days, first check with your bank or credit card company, as processing times vary. If you've done this and still have questions, contact us at lumora.store@gmail.com.