Shipping policy
Lumoratorch Shipping Policy
Processing Time
Orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.
Shipping Times
Because we work with international fulfillment partners to bring you the best prices, please allow:
- Standard Shipping: 7–15 business days (delivery times may vary by destination)
Please note that delivery times are estimates and are not guaranteed. Customs delays, holidays, and carrier issues may occasionally extend delivery beyond the estimated window.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your order and delivery destination.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey.
International Orders
Customers are responsible for any customs duties, import taxes, or fees that may be charged by their country upon delivery. These charges are not included in the item price or shipping cost and vary by country.
Lost or Delayed Packages
If your order hasn't arrived within the estimated delivery window, please contact us at lumora.store@gmail.com with your order number, and we'll help track it down or find a resolution.
Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address, but we'll do our best to help resolve any issues.